Author Archives: wpadmin

LabraNet Account Status Issue

Notification Emails Sent in Error

We’re currently investigating an issue affecting LabraNet accounts where users have been incorrectly marked as inactive. This triggers an automated email stating that the account will be disabled in two weeks. Your account will continue to function normally while we resolve the problem.

Update

We’ve identified and resolved the issue that caused LabraNet accounts to be incorrectly flagged as inactive. This error triggered automated emails warning of upcoming account deactivation, which understandably caused concern.

After thorough investigation, we can confirm that no user accounts were actually disabled as a result of this issue. All affected accounts continued to function normally throughout.

We are implementing safeguards to prevent similar mislabeling in the future, including improved validation checks and alert thresholds.

We appreciate your patience and understanding while we worked to resolve this. If you have any lingering concerns, please contact LabraNet administration via LabraNet helpdesk

VPN to LabraNet

You can access your home folder and other resources from your home network with VPN. Instructions for connecting to the LabraNet VPN and mounting your home folder can be found in the LabraNet Remote Access Guide

If you encounter any problems with VPN connection here are few remedies to known problems:
– DNS problems are often solved by flushing the DNS cache (in windows the command is “ipconfig /flushdns”, in linux you need to restart nscd daemon with command “/etc/init.d/nscd restart”)
– Connectivity problems are caused by not receiving proper routes from VPN connection, DHCP clearance is often needed to get VPN routes. In windows commands are: “ipconfig /release” and after that “ipconfig /renew”. In linux “dhclient -r” will renew DHCP bindings.
– Check whether the VPN tunnel is in full or split mode (See Advanced Routing in the Guide). Sometimes full tunnel mode works better

Notice! Due to server side access control implementation, passwords with umlaut characters or more uncommon special characters might not be accepted during authentication. You can use the password reset service to test if this is an issue for you.

Maintenance Notice: LabraNet VPN Service

Please be advised that the LabraNet VPN service will experience outages on Wednesday, 25 February, due to scheduled configuration changes. The service will be completely unavailable at times between 8:00 and 16:00, and existing VPN connections may drop multiple times during this window.

As part of the update, L2TP support will be discontinued in favor of IKEv2. SSTP connections will not be affected.

We recommend planning your work accordingly. Thank you for your understanding.

Upcoming VLE Maintenance 7.12

On Tuesday 7.12 starting at 18:00, we will be conducting maintenance that will impact access to provisioning or configuring VLE virtual machines or accessing virtual machine consoles. The outage is expected to last up to two hours.

Virtual machines will continue to run as normal during the outage.

LabraNet service outage 21.4.2021

LabraNet has a service outage on 21st of April from 3pm onwards. All the services will not be available during that outage. The duration of outage is not fully known, users should be prepared that the services will not be available between 21st of April 3pm and 22nd of April 8am