Category: Failure

Internet connectivity issue

16.11.2018 - 10:36

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Tampere.). Issue started at 10.19.

UPDATE: The issue is still ongoing, but operator has provided a preliminary fix. Internet works normally for the moment. More information in JAMK Helpdesk:

Missing programs and features on classroom machines

24.09.2018 - 10:51

We have noticed numerous issues on the classroom workstations regarding Start menu and some applications. Common issues currently occurring are:

  • Cannot see any programs on Start menu or Desktop
  • Cannot use search features
  • Cannot open Windows 10 native applications such as calculator

We are currently investigating these issues. In the meantime, one can use the Programs -shortcut on the desktop to access software:


If even the Programs -shortcut is missing from the Desktop, software can be found in C:\Program Files or C:\Program Files (x86) -folders manually.

On new installations, waiting for a period of time (15 minutes) and signing out/in can help also.

Microsoft Imagine Academy webstore issue

18.07.2017 - 08:53

There is an ongoing issue with Microsoft Imagine Academy webstore. Some products yield erroneous download links which result in 403 Forbidden error messages. MS Imagine webteam at Kivuto is looking into the issue and hopefully it will be resolved soon.

UPDATE 21.9.2017! So far it seems this is a problem limited to Funet and Telia customers, so as a workaround you should try downloading your products from a different network if possible.

REMINDER: Seeing as this is *still* an issue, we would like to remind you that you will still get valid licences through Imagine Academy. You can obtain the installation media elsewhere. One example is the Windows 10 media creation tool Microsoft offers.

vCloud environment down

14.07.2016 - 12:55

Our vCloud director environment ( is currently down. We are investigating the issue and will update this post once it is fixed.

UPDATE: vCloud environment is available again.

Internet connection issues

22.02.2016 - 08:56

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Jämsä.)

We have restoted access to jamk services (optima and so on), but the greater Internet remains unreachable.

As of ~12:20, everything appears to be working again.