Category: Failure

Windows 10 and further LabraNet VPN issues

26.09.2019 - 09:46

It has come to LabraNet Administration’s knowledge that connecting to LabraNet VPN fails on Windows 10 1903 when the following applies.

– User has not saved credentials for the VPN connection AND
– Connection is initiated from the taskbar Network menu

Issue:

– VPN connection never actually asks for credentials / connects

Workaround:

– Save credentials for the VPN connection OR
– Use the VPN System app and initiate the connection from there OR
– Open cmd and issue the command rasphone which will open the old connection menu which lets you complete the connection

Presumably Microsoft will fix this at some point, but for now if this is an issue for you, please try the workarounds.


Internet connectivity issue

16.11.2018 - 10:36

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Tampere.). Issue started at 10.19.

UPDATE: The issue is still ongoing, but operator has provided a preliminary fix. Internet works normally for the moment. More information in JAMK Helpdesk: https://helpdesk.jamk.fi/


Missing programs and features on classroom machines

24.09.2018 - 10:51

We have noticed numerous issues on the classroom workstations regarding Start menu and some applications. Common issues currently occurring are:

  • Cannot see any programs on Start menu or Desktop
  • Cannot use search features
  • Cannot open Windows 10 native applications such as calculator

We are currently investigating these issues. In the meantime, one can use the Programs -shortcut on the desktop to access software:

 

If even the Programs -shortcut is missing from the Desktop, software can be found in C:\Program Files or C:\Program Files (x86) -folders manually.

On new installations, waiting for a period of time (15 minutes) and signing out/in can help also.


Microsoft Imagine Academy webstore issue

18.07.2017 - 08:53

There is an ongoing issue with Microsoft Imagine Academy webstore. Some products yield erroneous download links which result in 403 Forbidden error messages. MS Imagine webteam at Kivuto is looking into the issue and hopefully it will be resolved soon.

UPDATE 21.9.2017! So far it seems this is a problem limited to Funet and Telia customers, so as a workaround you should try downloading your products from a different network if possible.

REMINDER: Seeing as this is *still* an issue, we would like to remind you that you will still get valid licences through Imagine Academy. You can obtain the installation media elsewhere. One example is the Windows 10 media creation tool Microsoft offers.


vCloud environment down

14.07.2016 - 12:55

Our vCloud director environment (director.ict.jamk.fi) is currently down. We are investigating the issue and will update this post once it is fixed.

UPDATE: vCloud environment is available again.