Covid-19 changes our customer service completely to online mode. If you need to contact LabraNet administration, please use our ticketing system to submit a service request. Our staff monitors new requests actively.
As of 15.2.2019 you may notice that Microsoft software has been removed from Kivuto webstore, and the following announcement appears:
“The Microsoft Imagine program is now Microsoft Azure Dev Tools for Teaching. To access, please go to https://aka.ms/devtoolsforteaching and sign in using your username. It may ask you to create a Microsoft Account if you do not have one already.”
Microsoft products are now only available through Microsoft Azure Dev Tools for Teaching. After completing the signup using your JAMK credentials, you can browse available software (possibly) under Home -> Education -> Software.
VMware products are still available through Kivuto Webstore.
LabraNet users have stumbled upon an issue where LabraNet services seem unavailable when LabraNet VPN is connected. Services affected are at least:
This issue causes name resolution to return an incorrect IP Address for forementioned services even when a full tunnel is forced. This is due to smart multi-homed name resolution and automatic interface metrics.
LabraNet VPN guide has been updated with step-by-step instructions on how to fix this. Read Windows 10 – Additional settings for more info if this is an issue for you.
To ease the pain of Mac users LabraNet-wide, LabraNet Remote access guide has been updated. Additional documentation has been provided for L2TP/IPSec VPN for Mac OS users and documentation related to iSstp has been removed.
LabraNet VPN service has been updated to a more secure protocol. This means the old server, vpn.labranet.jamk.fi, will be gracefully laid to rest during the upcoming fall semester (probably week 42). Users should use the new server at sslvpn.labranet.jamk.fi from this point forward and to reflect this change, LabraNet Remote Access Guide has been updated with instructions on how to set up the new connection.
Should you encounter any issues, please contact LabraNet Helpdesk.