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Internet connectivity issue

16.11.2018 - 10:36

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Tampere.). Issue started at 10.19.

UPDATE: The issue is still ongoing, but operator has provided a preliminary fix. Internet works normally for the moment. More information in JAMK Helpdesk: https://helpdesk.jamk.fi/


Windows 10 and LabraNet VPN issues

03.10.2018 - 09:08

LabraNet users have stumbled upon an issue where LabraNet services seem unavailable when LabraNet VPN is connected. Services affected are at least:

  • gitlab.labranet.jamk.fi
  • helpdesk.labranet.jamk.fi

This issue causes name resolution to return an incorrect IP Address for forementioned services even when a full tunnel is forced. This is due to smart multi-homed name resolution and automatic interface metrics.

LabraNet VPN guide has been updated with step-by-step instructions on how to fix this. Read Windows 10 – Additional settings for more info if this is an issue for you.


Missing programs and features on classroom machines

24.09.2018 - 10:51

We have noticed numerous issues on the classroom workstations regarding Start menu and some applications. Common issues currently occurring are:

  • Cannot see any programs on Start menu or Desktop
  • Cannot use search features
  • Cannot open Windows 10 native applications such as calculator

We are currently investigating these issues. In the meantime, one can use the Programs -shortcut on the desktop to access software:

 

If even the Programs -shortcut is missing from the Desktop, software can be found in C:\Program Files or C:\Program Files (x86) -folders manually.

On new installations, waiting for a period of time (15 minutes) and signing out/in can help also.


Updated Remote access guide

22.05.2018 - 13:27

To ease the pain of Mac users LabraNet-wide, LabraNet Remote access guide has been updated. Additional documentation has been provided for L2TP/IPSec VPN for Mac OS users and documentation related to iSstp has been removed.


vpn.labranet.jamk.fi

26.10.2017 - 09:15

As a reminder, the old VPN-service vpn.labranet.jamk.fi has been shut down. Please use the new server at sslvpn.labranet.jamk.fi. Instructions for using the new server and connection are available here.


LabraNet VPN Service

16.08.2017 - 13:30

LabraNet VPN service has been updated to a more secure protocol. This means the old server, vpn.labranet.jamk.fi, will be gracefully laid to rest during the upcoming fall semester (probably week 42). Users should use the new server at sslvpn.labranet.jamk.fi from this point forward and to reflect this change, LabraNet Remote Access Guide has been updated with instructions on how to set up the new connection.

Set up your new connection!

Should you encounter any issues, please contact LabraNet Helpdesk.


Usage Policy

The Institute of Information Technology has updated its usage policy for its networks and systems.


You can read policy here (requires LabraNet authentication).

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