Category: News

Internet connectivity issue

16.11.2018 - 10:36
Failure, News

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Tampere.). Issue started at 10.19.

UPDATE: The issue is still ongoing, but operator has provided a preliminary fix. Internet works normally for the moment. More information in JAMK Helpdesk: https://helpdesk.jamk.fi/

Windows 10 and LabraNet VPN issues

03.10.2018 - 09:08
Update

LabraNet users have stumbled upon an issue where LabraNet services seem unavailable when LabraNet VPN is connected. Services affected are at least:

  • gitlab.labranet.jamk.fi
  • helpdesk.labranet.jamk.fi

This issue causes name resolution to return an incorrect IP Address for forementioned services even when a full tunnel is forced. This is due to smart multi-homed name resolution and automatic interface metrics.

LabraNet VPN guide has been updated with step-by-step instructions on how to fix this. Read Windows 10 – Additional settings for more info if this is an issue for you.

Missing programs and features on classroom machines

24.09.2018 - 10:51
Failure

We have noticed numerous issues on the classroom workstations regarding Start menu and some applications. Common issues currently occurring are:

  • Cannot see any programs on Start menu or Desktop
  • Cannot use search features
  • Cannot open Windows 10 native applications such as calculator

We are currently investigating these issues. In the meantime, one can use the Programs -shortcut on the desktop to access software:

 

If even the Programs -shortcut is missing from the Desktop, software can be found in C:\Program Files or C:\Program Files (x86) -folders manually.

On new installations, waiting for a period of time (15 minutes) and signing out/in can help also.

Updated Remote access guide

22.05.2018 - 13:27
Update

To ease the pain of Mac users LabraNet-wide, LabraNet Remote access guide has been updated. Additional documentation has been provided for L2TP/IPSec VPN for Mac OS users and documentation related to iSstp has been removed.

vpn.labranet.jamk.fi

26.10.2017 - 09:15
Other

As a reminder, the old VPN-service vpn.labranet.jamk.fi has been shut down. Please use the new server at sslvpn.labranet.jamk.fi. Instructions for using the new server and connection are available here.