Author Archives: wpadmin

Covid-19 situation

Covid-19 changes our customer service completely to online mode. If you need to contact LabraNet administration, please use our ticketing system to submit a service request. Our staff monitors new requests actively.

Windows 10 and further LabraNet VPN issues

It has come to LabraNet Administration’s knowledge that connecting to LabraNet VPN fails on Windows 10 1903 when the following applies.

– User has not saved credentials for the VPN connection AND
– Connection is initiated from the taskbar Network menu

Issue:

– VPN connection never actually asks for credentials / connects

Workaround:

– Save credentials for the VPN connection OR
– Use the VPN System app and initiate the connection from there OR
– Open cmd and issue the command rasphone which will open the old connection menu which lets you complete the connection

Presumably Microsoft will fix this at some point, but for now if this is an issue for you, please try the workarounds.

Microsoft Imagine Academy Update

As of 15.2.2019 you may notice that Microsoft software has been removed from Kivuto webstore, and the following announcement appears:

“The Microsoft Imagine program is now Microsoft Azure Dev Tools for Teaching. To access, please go to https://aka.ms/devtoolsforteaching and sign in using your username. It may ask you to create a Microsoft Account if you do not have one already.”

Microsoft products are now only available through Microsoft Azure Dev Tools for Teaching. After completing the signup using your JAMK credentials, you can browse available software (possibly) under Home -> Education -> Software.

VMware products are still available through Kivuto Webstore.

Internet connectivity issue

There’s an ongoing problem with our Internet connection on the operator end (a cable break between Jyväskylä and Tampere.). Issue started at 10.19.

UPDATE: The issue is still ongoing, but operator has provided a preliminary fix. Internet works normally for the moment. More information in JAMK Helpdesk: https://helpdesk.jamk.fi/

Where can I use my LabraNet account?

LabraNet account is used to access LabraNet workstations and services. LabraNet workstations are available in LabraNet classrooms, including project rooms in Dynamo and Turbiini. LabraNet classrooms are listed on the front page and they are all located in JAMK Dynamo Campus.

LabraNet has both public and internal services available for students. Public services are available from Internet whereas internal services require either a LabraNet workstation or an active VPN connection. Instructions on how to use these services are available here.

LabraNet public services:
– Gitlab / gitlab.labranet.jamk.fi
– Helpdesk / helpdesk.labranet.jamk.fi
– VPN / sslvpn.labranet.jamk.fi
– SSH to Student-server / student.labranet.jamk.fi

LabraNet internal services (available from LabraNet workstations or LabraNet VPN):
– Storage / storage.labranet.jamk.fi
– Ghost / ghost.labranet.jamk.fi
– Student-server (When mounting the home folder)
– VLE environment
– Other services available for lab use

REMINDER!
LabraNet credentials are NOT for:

– Office 365 (Email, OneDrive, Teams etc.)
– Peppi
– Moodle
– Elmo Intranet
– JAMK Help desk
– Random auths teachers have in their student-server webpages (unless told otherwise)

Use your JAMK student account to access these resources or ask the course teacher for valid credentials.